Headquartered in Tamworth, servicing regional nsw service with additional offices in Armidale, Dubbo and Moree, we understand the unique needs of regionally located businesses and organisations.
As part of our commitment to regional NSW we have changed the way we process service requests, allowing our clients to gain faster and more timely service.
But what does this actually mean?
Well, we were noticing that while our technicians were out and about in their Inland branded cars in remote areas, often service enquiries from that particular area would increase when clients see the Inland Technology vehicle in their town. A service request would be logged by the client, but by the time the technician would be assigned the service call, they were often already on their way back home, often a fair distance away. Through the implementation of technology, we have changed our processes to ensure that our turn around time is decreased in these circumstances.
Previously the requests were phoned or emailed to us by the client which would then be entered into our service system which could cause delays in technicians being advised of service requests. Now when clients log a service call via our website, the call is instantly uploaded to our service system which our technicians are advised of via our inland Technology Service App in real time. The technicians are able to view the Inland Technology Job Map via google maps before they leave town. Yes this does mean less km’s for our techs, but it also means less wait time for our clients. With Inland Technology’s implementation of Artificial Intelligence (AI), Internet Of Things (IOT) and Big Data ensures you don't miss out!
So if one of our cars reminds you to call us, do it, we will be there to make it right.